Understanding Our Privacy Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

At Elite Group Home Restoration Inc ("Elite," "we," "our," or "us"), your privacy matters. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Personal Information

• Full name
• Phone number
• Email address
• Property address
• Insurance claim information (when applicable)

Information You Submit

• Contact forms
• Inspection requests
• Service inquiries
• SMS opt-in forms
• Phone calls or emails

Technical Information

• IP address
• Browser type
• Device information
• Website activity and usage behavior
• Cookies and tracking technologies

How We Use Your Information

• Provide roofing and restoration services
• Schedule inspections and appointments
• Respond to inquiries and support requests
• Send service updates and project communications
• Improve website performance and customer experience
• Send promotional or marketing communications (only when authorized)
• Maintain security and prevent fraud
• Comply with legal obligations

SMS Communications & Consent

By providing your mobile number and opting in, you consent to receive SMS messages from Elite Group Home Restoration Inc, such as appointment confirmations, inspection reminders, project updates, support communications, and promotional or seasonal reminders. Message frequency may vary and message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP to unsubscribe or HELP for assistance.

Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to analyze traffic, improve functionality, measure advertising, personalize experience, and support marketing. Third-party tools may include Google Analytics, Meta/Facebook Pixel and Google Ads. You can disable cookies through your browser settings.

Information Sharing Policy

Elite Group Home Restoration Inc does not sell, rent, or trade your personal information. We may share information only with trusted providers necessary to operate our business (CRM systems, scheduling platforms, payment processors, SMS providers, hosting and analytics), authorized to use it only to perform services on our behalf. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards — secure servers, encrypted communications, restricted access, and routine monitoring. However, no online transmission or storage system can be guaranteed 100% secure.

Your Rights & Choices

• Access your personal information
• Correct inaccurate information
• Delete your information when legally permitted
• Withdraw marketing or SMS consent

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Updates to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

Contact Information

Elite Group Home Restoration Inc
📧 info@elitegrouphomerestorationinc.com
📞 (407) 729-3648